Privacy policy
Privacy Policy
Last updated: 5 October 2026
1. Who is responsible for your data
GO 2 BENIDORM SL (CIF B22909543) Calle Islandia 2-4, Local Bajo 11, 03502 Benidorm (Alicante), Spain E-mail: info@go2benidorm.com · Phone: +34 656 955 488
We are the data controller for personal data collected through www.go2benidorm.com and in connection with your stay. For any privacy matter, write to info@go2benidorm.com or use the contact form on our website.
2. What data we collect
- Booking and stay: name, surname, e-mail, phone, postal address, country, number of guests, dates, payment records, and any requests you send us.
- Guest registration required by law: identity document details, date of birth, nationality and the other data Spanish regulations require from every guest.
- Enquiries: what you send us through the contact form, e-mail, phone or WhatsApp.
- Guest Area and owner area: if you sign in to these areas of our website, your login details and the booking or property information shown there.
- Newsletter: your e-mail address and whether you open our messages.
- Property owners: contact details and information about your property when you ask about our management services.
- Browsing data: with your consent, statistical data about how you use the website (pages viewed, searches, approximate location derived from your IP address, device type). See our Cookies Policy.
- Data from booking platforms: if you book through Booking.com, Airbnb or a similar platform, that platform sends us the details needed to manage your reservation.
3. Why we use it and on what legal basis
| Purpose | Legal basis (GDPR Art. 6) |
|---|---|
| Managing your booking, payment, check-in and stay, including sending you information and updates about it | Performance of a contract |
| Answering enquiries and quotes | Steps taken at your request before a contract |
| Guest registration and reporting to the Spanish authorities; invoicing and accounting | Legal obligation |
| Sending our newsletter and offers | Your consent (you can unsubscribe in every e-mail) |
| Website statistics (Google Analytics) and advertising measurement (Meta Pixel) | Your consent, given through the cookie banner |
| Security of the website, prevention of fraud and spam | Legitimate interest |
| Enforcing our terms and protecting our rights, property or safety and those of others, including legal claims | Legitimate interest |
| Asking for a review or feedback (e.g. a short survey) after your stay | Legitimate interest (you may object at any time) |
We do not take automated decisions that produce legal effects on you, and we do not sell or trade your data.
4. How long we keep it
- Bookings, invoices and accounting records: 6 years (Spanish commercial and tax law).
- Guest register: 3 years, as required by law.
- Enquiries that do not lead to a booking: 12 months.
- Newsletter: until you unsubscribe.
- Website analytics data: 14 months.
5. Who receives your data
We share data only where necessary, with:
- Avantio (Internet Tourism Solutions SL, Spain) — provider and host of this website, the booking engine and our reservation system.
- Brevo (Sendinblue SAS, France) — sending of newsletters.
- Our e-mail hosting provider — to send and receive e-mail.
- Google Ireland Ltd — Google Analytics, Google Tag Manager and reCAPTCHA. Mapbox Inc. — maps on accommodation pages.
- WhatsApp Ireland Ltd — if you choose to contact us by WhatsApp.
- Booking platforms (Booking.com, Airbnb, etc.) — when your reservation was made there.
- Property owners, cleaning and maintenance staff — only what is needed to prepare your stay.
- Banks and, if card payments are offered, the payment gateway — we never store full card details.
- Spanish authorities — Ministry of the Interior / State security forces (guest register), Tax Agency, courts, where the law requires it or where needed to defend our rights.
- Our accountancy and legal advisers, bound by confidentiality.
- Meta Platforms Ireland Ltd — measurement of our Facebook and Instagram advertising, only with your consent.
6. Transfers outside the European Economic Area
Some providers (Google, Mapbox, Meta/WhatsApp) may process data in the United States. These transfers rely on the EU–US Data Privacy Framework or on standard contractual clauses approved by the European Commission.
7. Your rights
You may at any time request access to your data, its rectification or erasure, the restriction of or objection to its processing, and its portability, and you may withdraw your consent without affecting earlier processing. Write to info@go2benidorm.com saying which right you wish to exercise; we may ask you to confirm your identity and will reply within one month.
If you believe we have not handled your data correctly, you can lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos, www.aepd.es) or the authority of your country of residence.
8. Minors
Bookings may only be made by persons aged 18 or over. Data of minors travelling with you is collected from the responsible adult, only as far as the law requires.
9. Security
We apply technical and organisational measures appropriate to the risk: encrypted connections (HTTPS), access to reservation data limited to authorised staff bound by confidentiality, and contracts with every provider that processes data for us.
10. Changes
We will update this policy when our services or the law change. The date at the top shows the latest version.